At the moment, we only ship to domestically in the United States. For international orders, please contact info@chichilamour.com

Once your order has been shipped, you will receive an email with your tracking and shipping information. Simply click on the link in the email or select the ‘track order’ option here and enter your order number and email address or sign into your account.

We ship only on business days. Business days are from Monday to Friday, excluding holidays. Any order placed after 12 P.M. ET will be processed the following business day. Due to a high volume period, your order may take longer than anticipated. For remote locations, please add an additional 2-5 business day to each shipping method’s expected delivery time.

Once your order has been shipped, you will receive an email with your tracking and shipping information.

At ChiChi L'Amour, we want you to be completely satisfied with your purchase. If you receive an item that has flaws or damage before you even had the chance to wear it, we are happy to accept returns and provide a refund or exchange. Please read our return policy guidelines below: Eligibility for Returns: Returns are accepted only for items that are unworn and in their original condition. The item must have flaws or damage that occurred prior to the customer wearing it. Timeframe for Returns: Returns must be initiated within 30 days from the date of purchase. The item must be shipped back to us within this 30-day period. Return Process: To initiate a return, please contact our customer support team at [insert contact information]. Provide your order details and reason for the return. Our customer support team will guide you through the return process and provide you with a return authorization, if eligible. Pack the item securely in its original packaging, including any accessories or documentation that came with it. Ship the item back to us using a trackable shipping method. The return shipping cost will be the responsibility of the customer, unless the item was received in a damaged or defective condition. Refund or Exchange: Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria. If the return is approved, you can choose between a refund or an exchange for an equivalent item. Refunds will be issued to the original payment method used during the purchase. Please allow [insert estimated time] for the refund to reflect in your account. Exceptions: We do not accept returns for items that have been worn or are not in their original condition. Final sale items, such as clearance or discounted items, are not eligible for returns unless they are damaged or defective upon receipt. Contact Us: If you have any further questions or need assistance with the return process, please reach out to our customer support team at [insert contact information]. We're here to help! Please note that this return policy applies only to purchases made on www.chichilamour.com. For items purchased from other retailers or third-party platforms, their respective return policies will apply. Thank you for shopping with ChiChi L'Amour!